Europe's Most Reliable AI Support Platform
Some support requests need your team’s care. Most don't. Kindly knows the difference.
Every interaction Kindly has with your customer is accurate, on-brand and natural, whether it arrives through chat, voice, social messaging or your mobile app.
XX million
Interactions handled
XY+
Enterprises served
Trusted by AI Support Leaders across Europe
“When we chose Kindly I was sure that I was getting what we wanted in terms of building the dialouge-flows.”
Frederik Nielsen
Founder and CEO of avXperten
Case study
Case study
“When we chose Kindly I was sure that I was getting what we wanted in terms of building the dialouge-flows.”
Frederik Nielsen
Founder and CEO of avXperten
Case study
Case study
“When we chose Kindly I was sure that I was getting what we wanted in terms of building the dialouge-flows”
Frederik Nielsen
Founder and CEO of avXperten
What changes when Kindly runs your frontline
For AI Support Leaders managing high-volume customer service operations.
Handle growing volume without growing your team
Enquiries go up every quarter but headcount budgets do not. Kindly automates the repetitive interactions that fill your agents' days, so your team absorbs volume growth, seasonal spikes and new market launches without hiring at the same rate. Cost per interaction drops. Service quality stays high.
- XX%of interactions automated on average
- XX%of interactions automated on average
- XX%of interactions automated on average
Every response is grounded in your customer data
A platform that invents answers is worse than one that says nothing. Our tight guardrails stop the AI Support Agents from guessing when they do not know, and ensure every response is personalised based on your verified business data, and the customer data from your CX tech stack.
- XX%factual accuracy rate with Fact Checkers enabled
- XX+languages supported with automatic detection
- XX%average CSAT score across Kindly-powered interactions
AI that helps you rewrite the craft of support
We let support experts build out their vision using AI, so they can replicate the positive effect they have on their customers, a million times over. Build an AI support operation, improve it every week, and align your career with your brand's AI strategy.
- XX%factual accuracy rate with Fact Checkers enabled
- XX+languages supported with automatic detection
- XX%average CSAT score across Kindly-powered interactions
Built to solve your hardest problems
We handle the volume you can't.
The repetitive queries that fill your team's days. The seasonal spikes that force temp hiring. The growth quarters where enquiries double and headcount does not. We handle these so your team gets the chance to focus on the customers only they can help.
In every language and market you operate in.
Your customers communicate best in their native language, and so does Kindly. Your AI Support Agents are multilingual and speak 100+ languages by default. Every European language is covered, so your customers talk to Kindly the way they'd talk to a friend from their own city.
And the specific questions that dominate your queue.
"Where is my order?" "When will it arrive?" "Can I reschedule my delivery?" Connect to your order management and fulfilment systems so these answers come back instantly, accurately, and without a support ticket.
With answers grounded in who your customer actually is.
Connect your CRM, authentication provider, and business systems. Every response is personalised to the customer asking it, using their order history, their account status, their last interaction. Nobody gets a generic answer to a specific question.
What sets Kindly apart
You'll never build alone.
Every Kindly customer works with a team that's seen hundreds of implementations before yours. Whether it's something new that needs building, or something that isn't performing, our experts guide you with their knowledge and roll up their sleeves before you've finished explaining.
Made in Oslo, for European brands.
We've served the best of Europe since 2016, and we know what it takes to earn the love and trust of your customers from Vienna, Malmö, or Eindhoven. Your data stays in Europe, protected with the reliability your customers expect.
Easy to move to, and live with.
Switching doesn't mean a bad quarter. Our simplified platform works for you in tandem with our team of project managers, to ensure the platform is easy on day one, and it stays easy on day four hundred.
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AI Support Agents for customers who talk, tap, or type.
Your support process works the same way on whichever channel your customers find you.
Chat
Your busiest pages become your best support channel. One script tag and you're live.
Voice
Phone support that scales. Kindly Voice Agents handle calls with natural conversation, intent recognition and handover to live agents when needed.
In-App
Embed Kindly inside your mobile app or web application. Customers get help without leaving the experience.
Messenger
Same AI, same quality, same brand voice, on the platform your customers already use.
WhatsApp
Rich media, quick replies and two-way conversations at scale on the world's most popular messaging app.
Fits every helpdesk
Whatever ticketing system you run, we run with it. Use our ready-made plugins, or get the help of our team for custom integration work.
Our featured case studies
59% of inquiries, handled without a human
Voi scaled across European markets without scaling headcount. 140k to 200k monthly conversations, cost per contact down from €4.50 to €0.30.
Anna Tiberg, Leader of Customer Experience Operations, Voi
“Our key challenge was to bring down costs with maintained or even improved service towards our customers.”
Read the Voi story
One in five enquiries, answered before an agent sees them
Norwegian's support team answers 37 million passengers a year across phone, chat, email, and social. With our AI Support Agents, 30% fewer live chats and 20% fewer enquiries reach the agents who handle the hard ones.
Anna Tiberg, Leader of Customer Experience Operations, Voi
“We chose Kindly because of its simplicity and ease of use. We liked its multilingual capabilities, and the fact that it allowed us to connect easily with other systems.”
Read the Norwegian story
48M SEK in annual ROI
Tele2 runs Kindly alongside their Genesys contact centre. Their own reporting shows 4M SEK in monthly ROI, 48M SEK annualised, with chatbot sessions growing from 140k to 200k+ in a single quarter.
Missing person
“Missing quote”
Read the Tele2 story
Our featured case studies
"We chose Kindly because of its simplicity and ease of use. We liked its multilingual capabilities, and the fact that it allowed us to connect easily with other systems."
One in five enquiries, answered before an agent sees them
Norwegian's support team answers 37 million passengers a year across phone, chat, email, and social. With our AI Support Agents, 30% fewer live chats and 20% fewer enquiries reach the agents who handle the hard ones.
Read the Norwegian story
“Our key challenge was to bring down costs with maintained or even improved service towards our customers.”
59% of inquiries, handled without a human
Voi scaled across European markets without scaling headcount. 140k to 200k monthly conversations, cost per contact down from €4.50 to €0.30.
Read the Voi story
“Our key challenge was to bring down costs with maintained or even improved service towards our customers.”
Tele2 runs Kindly alongside their Genesys contact centre. Their own reporting shows 4M SEK in monthly ROI, 48M SEK annualised, with chatbot sessions growing from 140k to 200k+ in a single quarter.
Read the Tele2 Story
Frequently asked questions
What is an AI customer support agent?
An AI customer support agent is a software system that uses artificial intelligence to interact with customers, answer their questions, and resolve common support issues without human involvement. It combines large language models with your business's verified data to deliver responses that feel natural, accurate, and on-brand across any channel your customers use. Unlike a scripted chatbot, an AI agent can handle open-ended questions, pull information from your systems in real time, and hand off to a human agent when the situation calls for it.
How does an AI customer support agent work?
An AI customer support agent works by reading a customer's message, understanding the intent behind it, retrieving relevant information from your knowledge base or business systems, and generating a response in natural language. The underlying guardrails and technology help to ground the AI agent’s answers in verified sources rather than letting it guess. Fact-checking layers prevent the AI from inventing information, and integrations with your CRM, helpdesk, and order management systems let the agent personalise responses based on who the customer is and what they've done before.
What's the difference between an AI agent and a chatbot?
The difference between an AI agent and a chatbot is that a chatbot follows a scripted decision tree, while an AI agent generates responses using a language model grounded in your business data. Chatbots are rigid. They can only answer questions their scripts were written for, and they fail when customers phrase things unexpectedly. AI agents handle open-ended language, understand context across a conversation, and connect to your systems to take action on behalf of the customer. A pioneer since 2016, Kindly is one of the very first platforms to move from traditional chatbot architecture to generative AI agents, combining the conventional way of building chatbots, with our proprietary machine learning technology.
Can AI agents handle customer support in multiple languages?
Yes, modern AI customer support agents can handle over 100 languages automatically, detecting the language your customer writes in and responding in the same language without manual configuration. The best platforms do more than translate. They adapt tone and context for each market, so customers across various regions get the right tone and style of interaction, ina way that is best suited for them. For brands operating across multiple European markets, this means building a support operation once and deploying it everywhere, without hiring native-language agents for each country. Kindly serves brands across the Nordics, Benelux, and DACH, with multilingual support built into the platform from day one.
How much does an AI customer support platform cost?
AI customer support platforms typically price in three ways: per resolution, per seat, or metered by API call or conversation volume. Per-resolution pricing punishes you for automating more - the more your AI agent succeeds, the more you pay. Metered pricing makes your busiest months your most expensive, which is when your support operation can least afford unpredictable bills. Kindly is priced differently. Our contracts are based on the number of sessions your AI agent is expected to have over the year, agreed upfront and fixed. No surge pricing during peak season. No penalty for automating well. No line items you did not see coming.
How long does it take to implement an AI customer support agent?
Most teams using Kindly go live with an AI customer support agent within a few weeks, or just a few days in some cases. This depends on the complexity of integrations and the number of channels being launched. Simple deployments with a single channel and minimal integrations can go live in a few days, while we have a multi-week timeline for enterprise implementations with custom integrations across multiple markets. The biggest factors affecting timeline are the availability of customer data, the number of systems to connect, and whether your CS team is building the AI themselves, or waiting on a third-party vendor's professional services team. Our platform is designed for customer service teams to build and manage without developer dependency, which is why most customers launch their first AI Support Agent within days.
Become an AI Support Leader.
Talk to our team
Build AI support agents that earns your customer's love.
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