For transport and logistics
Built to support an industry of fast movers.
Logistics support runs at a high pace, but usually answering just a single question, thousands of times a day. Create AI Support Agents that answer it in the customer’s language, on the channel they happen to be on, around the clock. The cases that need a person reach one without delay.
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Trusted by leaders across Europe
THE TRANSPORT AND LOGISTICS PROBLEM
Every parcel sets the clock running, and customer service answers to it.
The questions are the same across senders, recipients, business accounts and private customers. Where’s my parcel? Why hasn’t it moved? Can I change the address? Did it clear customs? They arrive in whatever language the customer reaches you in, in volumes that climb every Black Friday and Christmas, and in the moments customers care about most, the day a delivery is due.
The best logistics operators in Europe use AI to give customers self-service tracking and proactive notifications. Kindly’s role is to take all the questions that arrive, in the channel and language the customer chose, and answer them with the latest information your systems already have.
What changes with Kindly
When volume doubles, wait time doesn’t
Your queues triple on the day a snowstorm hits Helsinki, or if a sorting facility goes offline in Hamburg. AI Support Agents take that burden without flinching, in every language at the same time, around the clock. Your team’s day doesn’t change shape just because the network’s did. The reroutes, the disputes, the cases where care matters more than speed, those still go to the people who do them best.
Every answer in your operation’s voice, with the facts behind it
Your customers can spot a generic answer in seconds. They can spot a wrong one even faster. AI Support Agents reply in the tone your team would use, with the language your operation has already documented and the facts your systems can confirm. Customers get the answer that fits your brand, not the answer that fits a default.
One AI Agent across every market and every customer language
European logistics doesn’t run on one country, one language or one type of customer. Senders, recipients, businesses, private customers, in the languages of every market your network reaches. Operate one AI Agent across the whole footprint with one source of truth and one place to update it. The operation grows without the team growing in lockstep.
Order data in, real answers out
Connect your order management, tracking and delivery systems and the AI Agent fetches the live status, automates the tracking response and explains the reason behind a delay or a snag.
The customer gets the answer in the chat with the data behind it, no second tab, no holding pattern.
The customer gets the answer in the chat with the data behind it, no second tab, no holding pattern.
How Posten Bring handles 7,600 enquiries a day across the Nordics
Posten Bring’s AI Support Agents handle more than 4,000 chat enquiries and 3,600 voice calls a day across Norway, Sweden and Denmark, with 7.1 million chat enquiries and over 600,000 voice calls served since launch in 2018.
Frequently asked questions
What is AI customer support for transport and logistics?
AI customer support is the use of AI Support Agents to answer customer enquiries across chat, voice, email and social messaging. In transport and logistics, that means handling tracking, delivery windows, address and pickup changes, return and reroute requests, customs queries and proactive updates when something on the route shifts. The platform takes care of the high-frequency cases so frontline teams have the capacity for the complicated ones. Kindly is a European platform built for AI Support Leaders to create AI Agents on top of.
How does Kindly handle peak season volume?
Capacity does not scale with headcount when you create AI Support Agents on Kindly. The same AI Agent that handles a quiet Tuesday handles a Black Friday surge or a weather event that disrupts deliveries across multiple markets, with no added staffing curve. When operational events drive sudden spikes, the content can be updated in one place and live across every market in the same release.
How does the AI Support Agent connect to our tracking and order systems?
The AI Agent connects to the tracking, order management and delivery systems your operation already runs. It reads parcel status, delivery windows and exception logs through your existing integrations and answers customers with the same data your advisors see. The fields exposed and the depth of automation are set by the integrations in place, not by what the AI Agent could in principle do.
Can the AI Support Agent handle tracking, address changes and delivery questions?
Yes, where the integration allows. The AI Agent can confirm parcel status, propose new delivery options, accept address changes, redirect to a pickup point and trigger return labels through the systems already handling them today. Where a case crosses into territory that needs a person, the handover carries the full context to the live agent so the customer doesn’t have to repeat themselves.
What kinds of logistics enquiries does Kindly’s AI Support Agent answer?
The AI Agent handles the questions that show up most across the transport and logistics queue. Tracking, delivery windows and timeslots, address changes, pickup point updates, returns, reroute requests, customs queries and weight or size questions for senders. It also pushes proactive updates when something operational shifts. The exact scope is set by the integrations and data sources in place.
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