Customer loyalty starts with the support they get today
Your customers come back to your brand every day, every week, every month. Create AI Support Agents that answer their questions in the language they ask in, on the channel they happen to be on, around the clock. The cases that need a person reach one without delay.
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Trusted by leaders across Europe
We're crafting exceptional AI agents that solve real world problems
Your customers come back every day, every week, every month. Why is my bill higher? How do I pause my membership? Why can’t I park here? What’s covered in my plan? The questions are familiar, the volume is steady, and your customers are as varied as the cities your brand operates in. Different ages, different languages, different reasons for getting in touch.
The best operators already give their customers self-service tools and clear policies. Kindly’s role is to take the questions that still arrive, in the channel and language your customer chose, and answer them with the data your operation already has.
What changes with Kindly
Most of the queue handled before it reaches a person
The questions that arrive most often need answering most quickly. Billing, account changes, usage, eligibility, the same shapes asked thousands of times. AI Support Agents take that volume off the queue and answer in seconds. What’s left for your team is the work where care matters more than speed.
Every answer in your operation’s voice, with the facts behind it
Your customers can spot a generic answer in seconds. They can spot the wrong one even faster. AI Support Agents reply in the tone your team would use, with the language your operation has already documented and the facts your systems can confirm. Your customers get the answer that fits your brand, not the answer that fits a default.
Owned by the people closest to your customers
The pricing changes, the plan rules change, the policies change. The people who explain those changes to customers should be the same ones updating what the AI Agent says. Kindly is built so customer service teams own the work, not the IT backlog. When something shifts on a Monday, the agent ships on the Monday.
One AI Agent, every kind of customer it meets
Your brand doesn’t get to choose its audience. The customer who’s signing up, the customer who’s been with you for ten years, the visitor using your brand for the first time, the one whose strongest language isn’t the one your support team usually speaks. Kindly’s AI Agents handle them all in the language they reach you in, with the same care and the same accuracy.
How Voi automated 60% of its support volume across European cities
Voi automates around 60 percent of its incoming support volume with Kindly, with 89 percent resolution on parking, the single most common topic. Voi’s own team leaders describe the cost impact as ‘drastic’, and the AI Agent as ‘best in class’.
Frequently asked questions
What is AI customer support?
AI customer support is the use of AI Support Agents to answer customer enquiries across chat, voice, email and social messaging. For your brand, that means handling the billing and account questions, the usage and eligibility queries, the sign-up and cancellation requests, the plan changes and the proactive updates that show up across your customer base every day. The platform takes care of the high-frequency cases so frontline teams have the capacity for the complicated ones. Kindly is a European platform built for AI Support Leaders to create AI Agents on top of.
How does Kindly handle peak season volume?
Capacity does not scale with headcount when you create AI Support Agents on Kindly. The same AI Agent that handles a quiet Tuesday handles a billing cycle spike or an outage that drives thousands of enquiries in an hour, with no added staffing curve. When operational events drive sudden spikes, the content can be updated in one place and live across every market in the same release.
How does the AI Support Agent connect to our billing and account systems?
The AI Agent connects to the billing, account management and service systems your operation already runs. It reads usage, invoice status, plan details and account history through your existing integrations and answers customers with the same data your advisors see. The fields exposed and the depth of automation are set by the integrations in place, not by what the AI Agent could in principle do.
Can the AI Support Agent handle account changes, plan switches and cancellations?
Yes, where the integration allows. The AI Agent can confirm account details, propose plan options, process changes and trigger cancellations or pauses through the systems already handling them today. Where a case crosses into territory that needs a person, the handover carries the full context to the live agent so the customer doesn’t have to repeat themselves.
What kinds of customer enquiries does Kindly’s AI Support Agent answer?
The AI Agent handles the questions that show up most across your queue. Billing and invoices, usage and consumption, plan and tariff details, eligibility and coverage, sign-up and cancellation, account changes and proactive updates when something on the account shifts. The exact scope is set by the integrations and data sources in place.
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