For banking and finance
Built to support high-trust conversations.
With Kindly, your AI Support Agents handle the questions that customers ask your bank with the same care and precision as your best advisers. Authenticate every customer before sensitive answers, ground every response in your verified data, and log every interaction for the audit trail your compliance team expects.
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Trusted by leaders across Europe
The banking problem
Banking customers need answers with no margin for error.
“What’s my balance?” “Did my transfer go through?” “Why was my card declined?” “How do I dispute a charge?” “Can I increase my credit limit?” Every one of these questions has a right answer sitting in your systems, that the customer can’t afford to receive incorrectly. The cost of getting it wrong is bigger than a refund. It’s a customer who stops trusting their bank.
The banks earning that trust have moved past generic chat. They authenticate the customer before answering anything sensitive. They ground every response in their own verified data, not in the model’s best guess. They log every interaction the way their compliance team needs it logged. Kindly is built to deliver on all three.
What changes with Kindly
Answer the account-specific questions your branch agents handle every day.
Balance enquiries, transfer status, card freezes, and recent transactions. Most of what fills your contact centre queue is your customer asking a question your systems can answer in milliseconds. Your AI Support Agents authenticate the customer, pull the live answer from your core banking system, and respond in the customer’s own language. The advisers your customers actually need to speak to are the ones now free to do it.
Hold the line on accuracy, every single answer.
In banking, a confident-but-wrong answer is worse than no answer at all. AI Agents built with Kindly source all their information from your verified policies, product terms, and account data. For the questions where the wording has to be exact, like regulated disclosures, fee structures, and complaint procedures, your team has full control of the response so that the AI Agent never improvises on answers that matter.
Keep an audit trail your compliance team can rely on.
Every conversation is logged, reviewable, and auditable. Your team sees what the AI Agent said, who it said it to, and what data it pulled to say it. When regulators come by, the answers are already documented and ready to be shared. When the data tell you something needs to change, your team makes the edit and ships the fix in a few clicks.
Authenticate every customer conversation.
Your AI Support Agents verify customer identity through Vipps, BankID, or SSO before sharing anything sensitive. The same authentication your customers already trust with their banking, embedded inside the conversation.
Frequently asked questions
What is AI customer support for banks?
AI customer support for banks is software that answers customer questions, authenticates identity, and resolves account-specific issues without a human agent. Unlike a chatbot, an AI Support Agent connects to your core banking systems, recognises the customer’s intent across natural language, and only answers sensitive questions after verifying who’s asking. The best platforms log every interaction for compliance, ground every response in the bank’s own verified data, and hand over to a human agent the moment the question needs one.
How does Kindly handle authentication for banking customers?
Kindly can authenticate customers through Vipps, BankID, and SSO before sharing any account-specific information. The integration uses signed JSON Web Tokens with RS256 encryption, and every authentication event is logged in line with Kindly’s ISO/IEC 27001:2022 certified Information Security Management System. Once a customer is authenticated, the AI Agent can answer balance enquiries, transfer status, recent transactions, and other account-specific questions safely.
Can the AI Support Agent give information about regulated products?
Yes - Kindly has helped a wide range of highly-regulated enterprises to handle this exact problem. For regulated answers, your team writes the response once in templated dialogue, and the AI Agent reads it word for word with no generation. For open-ended questions, the AI Agent is grounded in your verified knowledge base, your product terms, and your policies. It cannot improvise on regulated content, and it cannot draw from outside data. The wording your compliance team approves is the wording your customer hears.
Is Kindly compliant with GDPR and other banking regulations?
Yes, Kindly is GDPR compliant and holds an ISO/IEC 27001:2022 certification for its Information Security Management System. All conversation data, authentication data, and platform data are processed and stored in secure data centres within Europe. Kindly signs Data Processing Agreements with all customers and maintains a public list of subprocessors, available through our trust center.
Can Kindly integrate with our core banking system?
Yes. Kindly connects to core banking systems, payment processors, fraud detection tools, and CRMs through webhooks and APIs. Most common Nordic banking stacks plug in through standard integrations, and Kindly’s expert team helps you connect the ones that don’t. Once connected, your AI Support Agents can pull live account data, transaction history, and product information into the conversation in real time.
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