Automate Support with Kindly's Chatbot

Save time and reduce the repetitive workload of customer support team members

Help your customer service representatives save their own time by using Kindly to automate the process of answering repetitive questions. Powered by AI and machine learning technology, Kindly’s chatbot is always learning new ways to enhance customer experiences. Our technology handles the lion’s share of repeat customer questions so that your team can shift resources towards strategic business goals that deliver the best results.

Increase employee and customer satisfaction by creating an automated conversational playbook

An automated customer support chatbot empowers your customer support team to develop a playbook to best engage with shoppers at each stage of the buying journey to maximize the revenue potential from each buyer. If revenue is going up, it means customers are getting the information they need. And if customers get what they need without overburdening your employees, then everyone’s happy and everyone wins!

Make your team’s lives easier by taking the bulk of customer enquiries off their plates

If you help your team focus only on the most important customer support requests, you make their lives easier and allow them to become more productive. Additionally, by strategically devoting your top customer service team members to handle support requests with the highest potential for the brand, you’re increasing revenue for the business.

Increase employee satisfaction by reducing repetitive tasks

There’s no question that customer support teams who handle repetitive questions and complaints can only do it for so long before they need a break. With our customer support chatbot, you take the day to day challenge of handling customer enquiries off your team’s plate and allow a programmable AI chatbot to engage in humanlike dialogue to save you time and improve your customer support team’s processes.

Implement 24/7 global opening hours to make customer support available anytime, anywhere

You need to provide 24/7 global support if you want to build satisfying customer experiences and earn more referrals from happy customers. A chatbot never sleeps, never needs a lunch break, and never takes holidays; it can handle common customer enquiries at any time of the day and from any part of the world. Imagine how satisfied customers will be with your service when they have instant access to the information they need on their terms instead of yours.

Lean on the chatbot’s machine learning capabilities so that it gets better over time

Machine learning technology is always learning as it’s exposed to more visitors and responds to more questions. The process is semi-automatic with the help of a human bot trainer in that they go into the backend regularly and look at the unsuccessful dialogues. It can then be programmed to speak multiple languages, provide satisfying customer enquiries, and develop an onsite journey that increases average order value (AOV) and conversions.

Make more efficient use of your team’s resources and avoid downsizing employee headcount

Help your team shift resources to where they can be most valuable for the business and handle peaks in service enquiries that often happen outside of normal office hours - all while maintaining an optimal customer experience for your website shoppers. You’ll earn more ROI from each employee as they shift towards big picture goals that help your brand grow.

Unlock the power of customer support automation with the leading customer service chatbot

It’s important to provide 24/7 customer support, so that people can get answers to their questions whenever they need them and however they need them.

Save time and reduce the repetitive workload of customer support team members