This policy regulates the chatbot platform Kindly – an automated chat service. The service is delivered by the Norwegian company Kindly AS.
What data do we collect? To allow our users to log in and recover their password, and for administrators to provide customer support and account maintenance we collect the following data:
Email and password First name and last name Profile picture (optional) User activity within the platform The personal data collected depends on which features are enabled and configured by platform users.
How is the data used? Personal data is and will never be sold or brokered in any way to third parties, though we may on occasion share or provide your personal data when we are required to do so by law
The email address is solely used for the purpose of identifying the user and for opt-in communication. Names and profile pictures are used for the purpose of identifying the user when cooperating in the administrator interface and for support purposes.
User activity within the platform is collected to improve the user experience, and optimize platform performance.
Legal Basis for Processing Personal Data Under the General Data Protection Regulation (GDPR), we rely on the following legal bases for processing personal data:
Performance of a contract: Processing necessary to provide our services to users, including authentication, support, and account maintenance. Legitimate interests: Processing based on our legitimate interest in improving our platform, ensuring security, and analyzing user activity. Consent: When required, we seek user consent for specific data processing. Legal obligation: Processing necessary to comply with legal and regulatory requirements. Kindly as a Data Processor Our customers, who have incorporated the chatbot function to their websites, may process personal data in accordance with their own privacy policies. Kindly AS acts as a data processor on behalf of its customers regarding chatbot interactions.
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